Babyloo – Terms of Use & Privacy Policy

Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of the Babyloo mobile application, website, and related services (collectively, the "Service") provided by Lotem Group Ltd. ("Lotem Group", "we", "us"). By downloading, installing, registering, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Eligibility

You must be at least 16 years old (or the age of majority in your jurisdiction, if higher) to create an account. By using the Service, you represent that you meet this requirement.

3. License & Acceptable Use

We grant you a limited, non‑exclusive, non‑transferable, revocable license to use the Service for personal, non‑commercial purposes. You agree not to:

• Reverse‑engineer, decompile, or attempt to extract the Service's source code;
• Use the Service for unlawful, harmful, or fraudulent activities;
• Upload or transmit content that is obscene, defamatory, infringes intellectual property, or violates privacy;
• Impersonate any person or entity or misrepresent your affiliation;
• Interfere with or disrupt the Service or its servers;
• Sell, resell, or commercially exploit the Service without our written consent.

4. Medical Disclaimer

Babyloo is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your pediatrician or other qualified health provider with any questions regarding your child's health. If you believe your child may have a medical emergency, call emergency services immediately.

5. User Content

You retain ownership of any content you submit to the Service ("User Content"). By submitting User Content, you grant Lotem Group a worldwide, royalty‑free license to use, store, display, reproduce, modify, and distribute your User Content solely for the purpose of operating and improving the Service. You warrant that you have the necessary rights to submit the User Content and that it does not violate any law or third‑party rights.

6. Subscription & In‑App Purchases

Certain features may require purchase of a subscription. Fees and billing cycles are disclosed within the app. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. All payments are processed by Apple App Store or Google Play. Their respective refund and cancellation policies apply.

7. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you violated these Terms. You may cancel your account at any time within the app settings or via your app‑store subscription manager.

8. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, Lotem Group disclaims all warranties and shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service.

9. Indemnification

You agree to indemnify and hold harmless Lotem Group, its directors, employees, and partners from any claims, losses, or damages arising out of your breach of these Terms or misuse of the Service.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Israel, without regard to conflict‑of‑law principles. Any dispute shall be resolved exclusively in the competent courts of Tel Aviv‑Yafo, Israel, unless a different jurisdiction is required by mandatory consumer law.

11. Changes to Terms

We may update these Terms from time to time. We will notify you via the app or email. Continued use after changes become effective constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email us at support@babylooapp.com.

Privacy Policy

1. Overview

This Privacy Policy explains how Lotem Group Ltd. ("Lotem Group", "we") collects, uses, discloses, and safeguards your information when you use our Service. We comply with the Israeli Privacy Protection Law (1981), EU GDPR, UK GDPR, COPPA, and the California CCPA to the extent applicable.

2. Information We Collect

• Account Data: name, email address, password (hashed), child's name, date of birth, and gender.
• Usage Data: device type, OS version, app version, IP address, log files, and interaction events.
• Content Data: messages you send to our chat, questions submitted, survey responses.
• Purchase Data: subscription status, transaction identifiers (processed via Apple/Google; we do not store full payment details).

3. How We Use Your Information

• Provide and personalise the Service and daily tips;
• Respond to support requests and chat inquiries;
• Analyse usage to improve features and user experience;
• Send transactional emails or push notifications (e.g., reminders, security alerts);
• Comply with legal obligations and protect our rights.

4. Legal Bases for Processing

We process personal data only when we have a lawful basis, including: consent, performance of a contract (providing the Service), legitimate interests (analytics, security), and compliance with legal obligations.

5. Sharing & Disclosure

We do not sell your personal data. We share data only with:

• Service providers (cloud hosting, analytics, customer‑support tools) bound by confidentiality and data‑processing agreements;
• App Store / Google Play for purchase verification;
• Law enforcement or regulators when legally required.

6. International Transfers

Your data may be processed in countries outside your own. Where required, we use Standard Contractual Clauses or similar safeguards to ensure adequate protection.

7. Data Retention

We keep personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

8. Security

We implement technical and organizational measures—including encryption in transit and at rest, least‑privilege access controls, and regular security audits—to protect your information.

9. Your Rights

Subject to local law, you may have rights to access, correct, delete, or port your data, object to or restrict processing, and withdraw consent. To exercise these rights, email privacy@babylooapp.com.

10. Children's Privacy

The Service is intended for parents and caregivers. We do not knowingly collect personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

11. Third‑Party Links & SDKs

The app may contain links or SDKs of third‑party services (e.g., Firebase Analytics). Those services have their own privacy policies. We encourage you to review them.

12. Changes to This Policy

We may update this Policy periodically. We will notify you of significant changes via the app or email. Continued use after changes indicates acceptance.

13. Contact

If you have questions about privacy, contact our Data Protection Officer at info@babylooapp.com or write to: Lotem Group Ltd. info@lotemx.com